UPDATE 1920 18/11 GMT - We're back! Thanks to all those that have helped out along the way. You should be able to buy, update and do anything you want with the app in the store right now! Looks like the app store had a hiccup, albeit a week long one but more importantly we are back! We have lost our all important rankings in the app store so it would be great if you can tell everyone about the app and get them to buy it! (It is a good app afterall!)
We love Apple but, what do you do when they break your top 10 ranking App?
We are currently 18 hours into this nightmare and don't know how or when it will be resolved...
Something has gone wrong with the publishing process of the latest update of Ship Finder for iPhone and iPod touch. The update has been approved by Apple and released for sale but the App cannot be purchased or updated from the App store. Although you can see the App name, the logo is missing and the links are dead! We don't think it's us, we have updated Ship Finder and our other Apps many times. Our customers are emailing us wanting to know why they can't buy or update Ship Finder. Some are even reporting that their attempts have now stopped them from downloading any Apps at all.
Pinkfroot are a small development company who rely on the income from our Apps. As all developers know, rankings are important and we have worked hard to stay in the top 10 for the last 18 months. Right now we are watching our rankings slide in front of our eyes...
As you can imagine we have tried everything to try and get this resolved with Apple, we've called every telephone number we can find including European Developer Relations, we have posted on forums and emailed every Apple address we have including Steve himself. All avenues so far lead to "send an e-mail to the iTunes Connect team" who have a 48 hour response!
Right now we are banking on Michael Jurewitz (Apple Evangelist) whom we met at the UK Tech Talks last year. Mike is seeing what he can do from the inside (Thanks Mike!) We have every faith in the iTunes Connect team, here’s hoping they get the message soon.
If anyone else thinks they can help please get in touch via email@example.com
UPDATE @ 07:30 GMT 13/11: It has now been broken for 34 hours! Off sale at the moment still and customers still complaining! We need your help! Share this message on your Facebook and Twitter, we need Apple to listen and make it available!
UPDATE @ 11:15 GMT 13/11: Stil no update but the days sales figures are in for yesterday. As suspected a plummet to almost zero! Apple HELP!
UPDATE @ 09:30 GMT 14/11 (Day 3!) - Still nothing this morning, starting to get really downhearted that no one person in Apple is talking to us! Last night there was a glimmer of hope from one of our users who contacted the consumer support, we tried contacting them on the back of this but nothing! Anyone out there who can help? In the mean time go download Ship Finder Free and click on them ads, that will help us out :-)
UPDATE @ 11:00 GMT 14/11 - For those that are curious the download stats are now in, and as expected they are still going down. Will we hit zero tomorrow? APPLE are you there????
UPDATE @ 2000 GMT 14/11 - Nothing from Apple today at all but thanks to all that have mailed in! Thought this screenshot here sums it up nicely! Here's hoping someone in the right team gets in touch tomorrow!
UPDATE @ 1600 GMT 15/11 - OK, starting to lose faith. Nearly 4 days now and no update!!!! Arrgh!
UPDATE @ 1230 GMT 16/11 - Latest graph below of Apple trying to bankrupt us! This makes a BIG difference!
UPDATE 17/11 - Came and went - Nothing, Zilch, Nada :o(
UPDATE 18/11 1500 GMT - Hoping today will be the day, one week later! Apple have been in contact and my friend on the inside is helping out.